Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

Category	Data Collected	Purpose
Account Registration	Business name, owner/contact name, email, mobile number, city, state, business type, GST number (optional)	Creating and managing your user account
Seller Profile	Company description, logo, portfolio images, years in business, specializations	Building your public Seller profile on the Platform
Listings / Inventory	Product names, descriptions, photographs, prices, quantity, condition, location	Publishing your inventory listings for Buyers to discover
Payment Information	Transaction ID, billing name, billing address, GST details (Payment card or bank details are processed by third-party gateways — we do not store these)	Processing subscription payments and issuing GST invoices
Enquiries Submitted	Name, company, email, phone, message, listing reference	Connecting Buyers with relevant Sellers
Customer Support	Communications, complaints, ticket details, screenshots	Resolving support issues and improving service quality

1.2 Information Collected Automatically

Data Type	Details
Usage Data	Pages visited, features used, listings viewed, search queries, time spent on Platform, click patterns
Device & Technical Data	IP address, browser type and version, operating system, device type, screen resolution, language settings
Log Data	Server logs including access timestamps, request URLs, error logs — retained for security and diagnostic purposes
Location Data	City-level location inferred from IP address. Precise GPS location only if you grant permission through the mobile app.
Cookies & Tracking	Session cookies, persistent cookies, Google Analytics, Meta Pixel, LinkedIn Insight Tag — see Section 8 for full Cookie Policy

1.3 Information from Third Parties

Google / Social Login: If you use 'Login with Google' or other OAuth services, we receive your name, email address, and profile picture from that service.
Payment Gateways: Transaction confirmation details, payment status, and billing reference numbers from our payment processor.
Analytics Providers: Aggregated and anonymized usage statistics from Google Analytics and similar tools.
Referral Sources: Information about which website or link referred you to our Platform.

2. How We Use Your Information

Purpose	Legal Basis	Data Used
Create and manage your account	Contract performance	Registration data, contact details
Display your listings to Buyers	Contract performance	Listing content, Seller profile, contact info
Connect Buyers with Sellers (enquiry routing)	Contract performance	Buyer enquiry details, Seller contact info
Process subscription payments	Contract performance	Billing details, transaction records
Send service notifications and invoices	Contract performance / Legal obligation	Email, mobile number, transaction data
Send marketing communications (with consent)	Consent	Email, mobile, usage history
Improve Platform features and experience	Legitimate interest	Usage analytics, device data, feedback
Prevent fraud and ensure Platform security	Legitimate interest / Legal obligation	Log data, IP address, usage patterns
Comply with legal obligations	Legal obligation	Identity data, transaction records, logs
Resolve disputes and enforce Terms	Legitimate interest	All relevant account and transaction data
Publish aggregated industry insights and reports	Legitimate interest	Anonymized, aggregated usage data only

3. Sharing & Disclosure of Information

3.1 With Other Users — Core Platform Function

When you register as a Seller, certain information is made publicly visible on the Platform to facilitate connections with Buyers:

Business name, city/state, business type, contact number, and email (as provided)
Listing descriptions, photographs, and pricing
Seller badge, verification status, and profile information

When a Buyer submits an enquiry, the Buyer's name, company, contact number, email, and message are shared with the relevant Seller. This is the core function of the Platform.

3.2 With Service Providers

We share data with trusted third-party service providers who assist us in operating the Platform. All such providers are bound by confidentiality agreements and are prohibited from using your data for any purpose other than providing services to us:

Cloud Hosting Providers (data storage and server infrastructure)
Payment Gateway Providers (subscription billing and invoicing)
Email and SMS Service Providers (transactional and marketing communications)
Analytics Providers (Google Analytics, usage tracking)
Customer Support Tools
Advertising Platforms (Meta, Google — for targeted advertising using anonymized audiences)

3.3 For Legal Compliance

We may disclose your information without prior notice if required to do so by:

A court order, subpoena, or other legal process under Indian law.
A lawful request by government authorities or law enforcement agencies.
The Information Technology Act, 2000 or rules made thereunder.
Any other applicable law or regulation.

3.4 Business Transfer

In the event of a merger, acquisition, restructuring, or sale of all or part of the Company's assets, user data may be transferred to the acquiring entity. You will be notified of such a transfer by email or a prominent notice on the Platform prior to the transfer and will have the option to delete your account if you do not consent.

3.5 With Your Consent

We may share your data with any third party with your prior written or electronic consent.

3.6 No Sale of Personal Data

The Company does NOT sell, rent, trade, or otherwise commercially exploit your personal or business data to any third party for their independent marketing or commercial purposes.

4. Data Retention

Data Category	Retention Period	Reason
Active account data	Duration of account + 3 years post-deletion	Legal compliance and dispute resolution
Listing data	Duration of listing + 1 year after removal	Reference for enquiry follow-ups and disputes
Payment / Transaction records	7 years from transaction date	GST compliance and Income Tax Act requirements
Enquiry records	2 years	Dispute resolution and quality assurance
Log / Technical data	90 days (rolling)	Security monitoring and fraud detection
Marketing consent records	Until opt-out + 1 year	Proof of consent under applicable law
Legal hold data	Until legal proceedings are concluded	Compliance with court orders or investigations

5. Data Security

5.1 Security Measures

The Company implements industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction:

SSL/TLS encryption for all data transmitted between your browser/app and our servers.
Encrypted storage of sensitive data including passwords (bcrypt hashing).
Access controls and role-based permissions for internal staff.
Regular security audits and vulnerability assessments.
Firewall protection and intrusion detection systems.
Two-factor authentication available for User accounts.
Data stored on servers located within India compliant with applicable data localisation requirements.

5.2 Limitation

Despite our best efforts, no method of electronic transmission or storage is 100% secure. The Company cannot guarantee absolute security of your data. In the event of a data breach that is likely to cause harm to Users, we will notify affected Users within 72 hours of becoming aware of the breach, as required by applicable law.

5.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account password and for all activities under your account. Use a strong, unique password. Do not share your login credentials. Log out of your account when using shared devices.

6. Your Rights

As a User of our Platform, you have the following rights regarding your personal and business data:

Right	What It Means	How to Exercise
Right to Access	Request a copy of all personal data we hold about you	Email privacy@eventmhub.com
Right to Correction	Request correction of inaccurate or incomplete data	Update in Account Settings or email us
Right to Deletion	Request deletion of your account and associated data (subject to legal retention requirements)	Account deletion form or email us
Right to Portability	Request your data in a machine-readable format (where technically feasible)	Email privacy@eventmhub.com
Right to Withdraw Consent	Withdraw consent to marketing communications at any time	Unsubscribe link or Account Settings
Right to Object	Object to processing for legitimate interest purposes	Email privacy@eventmhub.com
Right to Complain	Lodge a complaint with the Grievance Officer or relevant authority	See Section 10 — Grievance Mechanism

We will respond to data rights requests within 30 days of receipt. In complex cases, we may extend this period by an additional 30 days with notice to you.

7. Children's Privacy

eventmhub.com is a B2B platform intended exclusively for use by businesses and adults aged 18 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 18. If we become aware that a minor has registered on the Platform, we will immediately delete their account and associated data. If you believe a minor has registered, please contact us at privacy@eventmhub.com.

8. Cookies Policy

8.1 What Are Cookies

Cookies are small text files placed on your device by the Platform to help it function, remember your preferences, and provide analytics data. We also use similar technologies such as web beacons, pixel tags, and local storage.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential Cookies	Required for the Platform to function — login sessions, security tokens, form submissions	No — disabling breaks core functionality
Analytics Cookies	Google Analytics: tracks page views, user journeys, session duration. Data is anonymized.	Yes — via browser settings or opt-out
Marketing / Tracking Cookies	Meta Pixel, Google Ads Tag: tracks conversions, enables retargeting ads on Facebook, Instagram, Google	Yes — via cookie preferences or ad settings
Preference Cookies	Remembers your language, city filter, sort preferences across sessions	Yes — clearing browser cookies removes these
LinkedIn Insight Tag	Used for LinkedIn ad performance measurement and B2B audience insights	Yes — via LinkedIn settings or browser

8.3 Managing Cookies

You can control cookies through your browser settings or device settings. Please note that disabling essential cookies will affect the functioning of the Platform. You can also opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:

Update the 'Last Updated' date at the top of this Policy.
Send an email notification to all registered Users.
Display a prominent notice on the Platform for at least 30 days after the update.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

10. Grievance Officer — Privacy

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance related to the processing of your personal data may be directed to:

Name: [Grievance Officer Name]
Designation: Grievance Officer — Eventmhub.com
Email: grievance@eventmhub.com
Phone: [Insert Number]
Address: F-42, Kartarpura Ind Area 22 godam Jaipur
Response Time: The Grievance Officer will acknowledge receipt within 24 hours and resolve complaints within 30 days of receipt.
Response SLA: Acknowledgement within 24 hours. Resolution within 30 days.

11. Contact Us

For any queries, concerns, or requests related to this Privacy Policy or your data rights, please contact:

General Privacy Queries: info@eventmhub.com
Legal Notices: support@eventmhub.com
Account Support: support@eventmhub.com
Billing & Subscriptions: support@eventmhub.com
Postal Address: Event Material Hub Pvt. Ltd., F-42, Kartarpura Ind Area 22 godam Jaipur, India

By using eventmhub.com you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

You may also reach our team through the Contact Us page.